Turn-around time information management system, storage medium, and turn-around time information management method

ABSTRACT

Order data obtaining means A displays a list of components on a Web page  1 , and recognizes components selected on the Web page  1 , thereby obtaining order data of a product composed of a plurality of components. Turn-around time display control means B obtains turn-around time information of each of the components selected on the Web page  1 , and displays on the Web page  1  the longest turn-around time in the turn-around time information as a turn-around time of the product.  
     An accurate turn-around time is calculated in accordance with the selection of components, and a customer is immediately notified of the accurate turn-around time of the product. Thus, loss of competitiveness in the market due to display of a turn-around time being fixed and too long for safety reason is prevented. In addition, since an accurate turn-around time notification is sent immediately, customer notification of the turn-around time and handling of queries over the phone regarding turn-around time can be reduced, thereby reducing management cost.

TECHNICAL FIELD

[0001] The present invention relates to a turn-around time informationmanagement system, a storage medium, and a turn-around time informationmanagement method for specifically and quickly notifying a customer of aturn-around time of a product.

BACKGROUND ART

[0002] Generally, when an order of a product is received, the customeris notified of the price and the turn-around time of the product. Whenthe product is available in stock, the turn-around time can beaccurately calculated based on the shipping arrangement period. Even ifthe product is not available in stock, as long as all the componentsrequired for manufacturing the product are available in the warehouse,the turn-around time can be calculated relatively accurately based onthe manufacturing schedule of the product on the manufacturing line.

[0003] However, if the product is not available in stock or if any ofthe components for assembling the product is not available in stock, itis not easy to notify the customer of an accurate turn-around time. Forexample, when selling personal computers via the Internet, in order thatthe customer be allowed to determine the specifications in detail, alist of components is provided to prompt selection of components, and atotal price is calculated and an estimated price and turn-around timeare displayed. In this case, the longest turn-around time of theproduct, which has been calculated in advance, is displayed to notify,for example, that the product will be delivered within ten days.

[0004] The conventional art described above has had the followingproblems to be solved.

[0005] If the turn-around time of which the customer is notified isinaccurate, more queries will be made from the customer, resulting inloss of trust. Thus, when the turn-around time is displayed on a Webpage as described above, a turn-around time with leeway is displayed.However, considering that the turn-around time will be compared withthat of products of other companies, displaying a turn-around time withtoo much leeway is not desirable from the perspective of sales strategy.

[0006] Meanwhile, if it is found, after the confirmation of an order,that some of the components are not available in stock and that theturn-around time will be longer than the turn-around time of which thecustomer has originally been notified with consideration of the scheduleof receiving the components, the customer is notified of an accurateturn-around time, for example, over the phone. That is, operators incharge of receiving orders must do various jobs including change ofturn-around time and the handling of queries from the customer. The loadassociated with such jobs has been considerably large and has increasedsales cost.

[0007] For example, when products are sold on a Web page over theInternet, sales cost for exhibiting the products at shops, selling theproducts to the customer, and explaining the products to the customercan be significantly reduced. However, if a need for frequent queriesregarding turn-around time and for notification of turn-around timearises as described above, the advantage of network-based sales will belost.

DISCLOSURE OF INVENTION

[0008] The present invention employs the following schemes to solve theabove problems.

[0009] <Scheme 1>

[0010] A turn-around time information management system comprising orderdata obtaining means for obtaining order data of a product composed of aplurality of components by showing a list of components on a Web pageand recognizing components selected on the Web page; and turn-aroundtime display control means for obtaining turn-around time information ofeach of the components selected on the Web page and for displaying onthe Web page the longest turn-around time in the turn-around timeinformation as a turn-around time of the product.

[0011] The Web page displays a list of components required to satisfy anorder of a product, and the customer makes selections. The Web page maydisplay other arbitrary information. Furthermore, the list of componentsand the turn-around time may be displayed separately on a plurality ofWeb pages instead of on a single Web page. The turn-around timeinformation may include at least, for example, data indicating how manydays from the date of the order is required for the delivery of theproduct to the customer. The method of displaying the turn-around timeis arbitrary.

[0012] <Scheme 2>

[0013] A turn-around time information management system according toScheme 1, wherein, when a predetermined turn-around time of the productis longer than the longest turn-around time in the turn-around timeinformation of each of the components, the turn-around time displaycontrol means displays on the Web page the predetermined turn-aroundtime of the product as the turn-around time of the product.

[0014] The shortest turn-around time is the predetermined turn-aroundtime of the product, and only when some of the components make theturn-around time longer, the turn-around time of the componentsoverrides the predetermined turn-around time. This is suitable in a casewhere factors other than the turn-around time of components are involvedin the turn-around time of a product.

[0015] <Scheme 3>

[0016] A turn-around time information management system according toScheme 1, wherein the turn-around time display control means displays onthe Web page the component with the longest turn-around time whichdetermined the turn-around time of the product.

[0017] In order to notify the customer of the cause of the turn-aroundtime being longer, the component with the longest turn-around time isdisplayed. When the customer changes selection of the component, theturn-around time is also changed automatically.

[0018] <Scheme 4>

[0019] A turn-around time information management system according toScheme 1, wherein the turn-around time display control means displayscomponents with long turn-around times including the component with thelongest turn-around time which determined the turn-around time of theproduct.

[0020] By displaying a plurality of components with long turn-aroundtimes that causes the turn-around time to be longer, the customer isreadily allowed to reselect components. Whether a turn-around time islong or not may be determined by predetermined criteria.

[0021] <Scheme 5>

[0022] A turn-around time information management system according toScheme 1, wherein the turn-around time display control means comprisesmeans for inputting a desired turn-around time, so that components withturn-around times longer than the desired turn-around time are displayedon the Web page.

[0023] The means for inputting a desired turn-around time is arbitrary.For example, if n days is input as the desired turn-around time, withreference to the turn-around time information of all the selectedcomponents, components with turn-around times of n days or longer,longer than the desired turn-around time, are extracted and displayed onthe Web page. This readily allows the customer to determine whether tochange the desired turn-around time or to change the selection ofcomponents.

[0024] <Scheme 6>

[0025] A turn-around time information management system according toScheme 1, wherein the turn-around time display control means comprisesmeans for inputting a desired turn-around time so as to implementdisplay on the Web page that restricts selection of components withturn-around times longer than the desired turn-around time.

[0026] The display is controlled so that selection of components withlong turn-around times is restricted and priority will be given to thedesired turn-around time. The method of restricting the selection isarbitrary.

[0027] <Scheme 7>

[0028] A turn-around time information management system according toScheme 1, wherein the turn-around time display control means displays onthe Web page turn-around time information of all the componentsavailable for selection on a component selection screen.

[0029] By displaying the turn-around time of all the components on thecomponent selection screen, the customer is allowed to select componentswith considerations of the price and the turn-around time of thecomponents.

[0030] <Scheme 8>

[0031] A turn-around time information management system comprising:order data obtaining means for obtaining order data of a productcomposed of a plurality of components by showing a list of components ona Web page and recognizing components selected on the Web page; andturn-around time display control means for displaying a predeterminedstandard turn-around time when the number of stocks of each of thecomponents selected on the Web page is greater than or equal to athreshold value while displaying a message to the effect that theturn-around time will be longer than the standard turn-around time whenthe number of stocks of any of the components selected on the Web pagedoes not reach the threshold value.

[0032] The standard turn-around time is displayed if the number ofstocks of each of the components is greater than or equal to thethreshold value. The threshold value and the standard turn-around timemay be set arbitrarily. When the number of stocks of any of thecomponents selected on the Web page does not reach the threshold value,the turn-around time will be longer than the standard turn-around time,and thus a message to that effect is displayed. The display method isarbitrary. This is the simplest turn-around time display method of theabove examples.

[0033] <Scheme 9>

[0034] A computer-readable storage medium storing a computer program forexecuting the process of displaying a list of components on a Web page;the process of obtaining order data of a product composed of a pluralityof components by recognizing components selected on the Web page; andthe process of obtaining turn-around time information of each of thecomponents selected on the Web page and displaying on the Web page thelongest turn-around time in the turn-around time information as theturn-around time of the product.

[0035] Implementing the scheme by a computer provides the same operationas Scheme 1. That is, the Web page displays a list of componentsrequired to satisfy an order of a product, and the customer makesselections. The Web page may display other arbitrary information.Furthermore, the list of components and the turn-around time may bedisplayed separately on a plurality of Web pages instead of on a singleWeb page. The turn-around time information may include at least, forexample, data indicating how many days from the date of the order isrequired for the delivery of the product to the customer. The method ofdisplaying the turn-around time is arbitrary.

[0036] <Scheme 10>

[0037] A turn-around time information management method comprising: thestep of displaying a list of components on a Web page; the step ofobtaining order data of a product composed of a plurality of componentsby recognizing components selected on the Web page; and the step ofobtaining turn-around time information of each of the componentsselected on the Web page and displaying on the Web page the longestturn-around time in the turn-around time information as the turn-aroundtime of the product.

[0038] Similarly to Scheme 1, the Web page displays a list of componentsrequired to satisfy an order of a product, and the customer makesselections. The Web page may display other arbitrary information.Furthermore, the list of components and the turn-around time may bedisplayed separately on a plurality of Web pages instead of on a singleWeb page. The turn-around time information may include at least, forexample, data indicating how many days from the date of the order isrequired for the delivery of the product to the customer. The method ofdisplaying the turn-around time is arbitrary.

BRIEF DESCRIPTION OF THE DRAWINGS

[0039]FIG. 1 is an illustration showing an example of a quotation Webpage for purchasing a personal computer.

[0040]FIG. 2 is a block diagram showing an example of turn-around timeinformation management system according to the present invention.

[0041]FIG. 3 is a diagram showing an example of the main portion of thequotation Web page, in which (a), (b), and (c) are illustrations showingdifferent example operations, respectively.

[0042]FIG. 4 is an illustration of a specific turn-around time displayoperation.

[0043]FIG. 5 is an illustration of a machine-by-machine turn-around timeinformation Web page.

BEST MODE FOR CARRYING OUT THE INVENTION

[0044] A mode for carrying out the invention will be described belowwith embodiments.

[0045] As an example, the following describes a process by which apersonal computer is purchased via the Internet.

[0046]FIG. 1 is an illustration showing an example of a quotation Webpage for purchasing a personal computer.

[0047] When a terminal connected to the Internet is operated toestablish connection with a server for purchasing a personal computer, aquotation Web page 1 as shown in the figure is displayed. The quotationWeb page 1 includes, under a machine type displayed at the top, a systemunit price display area 2, a main unit specification requirement displayarea 3, an option display area 4, and a quotation result display area 5.The quotation Web page 1 is for specifically calculating a cost estimatefor purchasing a particular type of machine selected by the customer, inthis example, a machine type of the name “ABC***”, and for displayingthe result in real time for the user.

[0048] When the customer selects the type of each component displayed inthe main unit specification requirement display area 3 and the optiondisplay area 4 using list boxes 6 shown in the figure with reference tothe quotation Web page 1, the unit price of a personal computer composedof the selected components is displayed in the system unit price displayarea 2. The quotation result including the quantity is displayed in thequotation result display area 5. When an order is actually placed, orderdata obtaining means A obtains the result and uses it for ordermanagement.

[0049] Quotation Web pages of this kind are widely used for commercialtransactions over the Internet. The quotation Web page 1 according tothe present invention newly includes a turn-around time display area 8and a turn-around time confirmation button 7. More specifically, whenthe components have been selected by using the quotation Web page 1 andthe quotation result including the system unit price has been displayed,a specific turn-around time can be displayed in the turn-around timedisplay area 8 by clicking the turn-around time confirmation button 7.

[0050] Generally, turn-around time is predefined for each machine type,and is statically displayed. According to the present invention,however, the turn-around time is calculated and displayed in accordancewith the selected components. More specifically, turn-around timeinformation 15 is obtained for each of the selected components. Theturn-around time information 15 includes data indicating, for example,how many days are required to fix each of the components to the mainunit and deliver the product to the customer. The turn-around timeinformation 15 is obtained for all the components, and turn-around timedisplay control means B selects the maximum value in the turn-aroundtime information.

[0051] In this example, the maximum value in the turn-around timeinformation for all the components is displayed in the turn-around timedisplay area 8. Thus, the specific turn-around time of a product, whichis displayed, is the turn-around time of the component with the longestturn-around time among all the components selected in the quotation Webpage 1. A short turn-around time will be displayed for the product whenthe turn-around times of all of the selected components are short, whilea longer turn-around time will be displayed when even a single componentwith a longer turn-around time is included.

[0052] In order to control the display of the Web page as describedabove, the following system is employed.

[0053]FIG. 2 is a block diagram showing a turn-around time informationmanagement system according the present invention.

[0054] In this system, a user terminal 10 and a server 12 are connectedvia a network 11 so that the quotation Web page 1 as described above canbe referred. A storage device 13 provided in the server 12, and programsfor allowing the server 12 to obtain the order data described earlierand display the turn-around time are shown as extracted on the rightside of the server 12.

[0055] The storage device 13 shown in the figure stores a quotation Webpage 14 and the turn-around time information 15. Required kinds ofquotation Web pages 14 are provided when a variety of machine types areavailable. The turn-around time information 15 includes turn-around timeinformation for all the components.

[0056] The turn-around time information 15 is provided, for example,from a component management center which is not shown in the figure, andis then stored in the storage device 13. The order data obtainingprogram 16 corresponds to the order data obtaining means A shown in FIG.1 and performs a process for displaying the quotation Web page 14 on theuser terminal 10 via the network 11, obtaining information regarding theselected components, and receiving the product order.

[0057] The turn-around time display control program 17 corresponds tothe turn-around time display control means B shown in FIG. 1 andperforms a process for obtaining turn-around time information for eachof the components, selecting, for example, the maximum value thereof,and displaying the maximum value in the turn-around time display area 8,as described earlier. An embodiment and modifications of the operationof the turn-around time display control program will be described belowwith reference to FIG. 3.

[0058]FIG. 3 is a diagram showing the main portion of the quotation Webpage, in which (a), (b), and (c) respectively show different exampleoperations.

[0059] Referring first to (a), in an example with reference to FIG. 1,for example, when the capacity of HDD is selected from the list box 6 inthe main unit specification requirement display area 3, the unit pricethereof is displayed, and a quote process is executed. Then, in theexample shown in FIG. 1, when the turn-around time confirmation button 7is clicked, the turn-around time display control program 17 shown inFIG. 2 is executed, so that the turn-around time information 15 of thecorresponding components is obtained, and the maximum value is selected.The turn-around time confirmation button 7 need not be provided if theturn-around time is calculated and the result thereof is displayed uponselection of the components.

[0060] Since the turn-around time of the product is directly related tothe turn-around time of each component, in the example shown in FIG.3(a), a turn-around time display frame 21 is provided for each componenton the right side of the list box 6. More specifically, when a componenthas been selected, for example, a message indicating that theturn-around time of the HDD is 20 days is displayed therein. In the casethat the turn-around time of the HDD coincides with the turn-around timeof the product shown in the turn-around time display area 8, thecustomer recognizes that the turn-around time of the HDD is the longestamong all the components constituting the product. Thus, as will bedescribed later, the customer is allowed to select a component with ashort turn-around time instead of a component with a long turn-aroundtime, thereby adjusting the turn-around time of the product to fallwithin the customer's desired turn-around time.

[0061] In order to facilitate this kind of component selection withconsideration of turn-around time, for example, a turn-around timedisplay method as shown in (b) may be employed. As shown in the figure,the list box 6 for HDD is a so-called drop-down list box. Thus, byclicking the triangular mark at the right end, a list of all the HDDsavailable for selection is displayed. Quote prices are displayedtherein, and in addition, on the right side thereof, turn-around timesfor all the components are displayed. That is, the turn-around times ofall the components available for selection are displayed directly invalue. Thus, the customer is allowed to flexibly choose to select aproduct with a short turn-around time, or a product with a longturn-around time but better matching his preference.

[0062] In this way, the component with the longest turn-around timeamong the components selected by the customer is determined, and theturn-around time thereof is displayed directly as the turn-around timeof the product, so that the customer can know an accurate turn-aroundtime immediately.

[0063] In reality, however, there are cases where the turn-around timeof the product cannot be determined only by the turn-around timeinformation of the components. This is because even if all thecomponents are available, a process for pushing the product into theline for wrapping and shipping is involved. For this reason, forexample, the turn-around time of the product is predetermined as sevendays, and if a component with a turn-around time of seven days or longeris included, the turn-around time of the component will be theturn-around time of the product. If no component with a turn-around timeof seven days or longer is included, the turn-around time of the productis displayed as seven days.

[0064] When the turn-around time of the component with the longestturn-around time is the turn-around time of the product, the customershould at least be notified of the component with the longestturn-around time, and an explanation that the turn-around time isaffected thereby should be made. Furthermore, if a list of componentswith relatively long turn-around times is displayed to the customerduring the quote operation, the customer can avoid selecting suchcomponents. FIG. 3(b) shows an example of such method. Meanwhile, if aturn-around time desired by the customer is known in advance, thecustomer may be notified of components that do not satisfy the desiredturn-around time. FIG. 3(c) shows an example thereof. More specifically,in this example, a desired turn-around time input area 23 for thecustomer is provided in the quotation Web page 1. If seven days is inputas the turn-around time desired by the customer, turn-around timedisplay frames 21 are provided on the Web page only for components withturn-around times of seven days or longer and the turn-around timesthereof are displayed therein. That is, the customer is allowed toselect components by viewing only the turn-around time information ofthe components not satisfying the desired turn-around time withouthaving to view a great deal of turn-around time information.

[0065] As an example, selection of HDD in purchasing a personal computerwill be considered. Of four types of HDDs a, b, c, and d, if a does notsatisfy the desired turn-around time, in the example described above, amessage reading “the desired turn-around time will not be satisfied if ais selected” is displayed. As an alternative method, componentsavailable for selection may be restricted. For example, when a desiredturn-around time is input, a component list may be displayed in a mannerthat prevents the selection of components not satisfying the turn-aroundtime. More specifically, only b, c, and d, which are available forselection with the desired turn-around time, are displayed in thedrop-down list. Alternatively, the method may be such that all thecomponents a, b, c, and d are displayed in the drop-down list, and whena is selected, a message saying “the component does not satisfy thedesired turn-around time” is displayed. Furthermore, for example, aturn-around time information display button may be provided so that theturn-around times of all of a, b, c, and d are displayed upon a click ofthe button.

[0066]FIG. 4 is a diagram showing the specific operation of theturn-around time display as described above.

[0067] The storage device 13 is provided in a server. Initially, thelatest turn-around time information 15 of components is input to thestorage device 13 from a component management center 30. The turn-aroundtime information 15 is continually updated and replaced with the latestinformation. When the turn-around time display control program 17 shownin FIG. 2 obtains information regarding the components selected in thequotation Web page 14, turn-around time information 15 correspondingthereto is called. As shown in the figure, the turn-around timeinformation 15 is composed of, for example, a component code 31 and aturn-around time 32. When turn-around time information for all thecomponents has been retrieved, data of a desired turn-around time 25entered in the quotation Web page 14 is obtained. Then, turn-aroundtimes 32 of all the components are compared with the desired turn-aroundtime. A turn-around time information comparison process program 26 shownin the figure is included in the turn-around time display controlprogram 17. The program extracts the component codes of components withturn-around times 32 longer than the desired turn-around time. Then, thecomponent codes are output as turn-around time display component codes27, which are written into the quotation Web page 14 for display.

[0068] By the operation described above, the turn-around time isdisplayed for the customer as required. Although the quote and theturn-around time are displayed together on a single Web page in theexample described above, part of the screen for component selection andthe turn-around time may be displayed on separate Web pages.

[0069]FIG. 5 is an illustration of a model-by-model turn-around timeinformation Web page.

[0070] The below introduces a model-by-model turn-around timeinformation Web page 40 which allows notification of a specificturn-around time for each machine type. The model-by-model turn-aroundtime information Web page 40 includes a machine type display area 41, acomponent display area 42, and a turn-around time display area 43. Themachine type display area 41 displays the machine type of a personalcomputer. The component display area 42 displays the names of primarycomponents or components which most significantly affect the turn-aroundtime.

[0071] In this example, CPUs for each machine type are displayed, and aturn-around time is displayed for each of the CPUs. When an approximateturn-around time is displayed for each machine type as described above,an accurate turn-around time is displayed by the operation of theturn-around time display control program already described.

[0072] Generally, the standard turn-around time of a product isdetermined with consideration of the assembly time for a case where allthe components are sufficient in stock. Thus, for example, if a productcomposed only of components sufficient in stock (components with thenumber of stocks equal to or greater than a predetermined threshold) isordered, the customer is notified of the standard turn-around time ofthe product without performing complex calculations as described above.When a component not sufficient in stock is used, the turn-around timeis calculated according to the above-described embodiment, but thisrequires collection of sufficient basis data.

[0073] Thus, while the basis data is being collected or the componentprocurement system is being altered, an operational measure must betaken for notifying the customer of the turn-around time in a simplermanner. Thus, for example, a threshold of the number of stocks ispredetermined for each component. Then, when a product including acomponent with the number of stocks not greater than the threshold isordered, a message to the effect that the turn-around time will belonger than the standard turn-around time, such as “the turn-around timewill be notified later”, is displayed. This allows the standardturn-around time to be directly displayed and the turn-around time to befaithfully observed. When the turn-around time will be longer, thecustomer is individually notified of the turn-around time, avoidingdegradation of customer service.

[0074] The order data obtaining program and the turn-around time displaycontrol program may be implemented by separate program modules or by anintegrated program module. Furthermore, the functional blocks may bepartially or entirely implemented in hardware using logic circuits.Furthermore, each program module may be executed as part of an existingapplication program or as an independent program. A computer program forimplementing the present invention as described hereinabove may bestored on a computer-readable storage medium such as a CD-ROM andinstalled for use.

[0075] Alternatively, the computer program may be used by downloading itinto a memory of a computer via a network.

[0076] As described hereinabove, according to the present invention,when a product is composed of a plurality of components and thecomponents are selected arbitrarily by the customer, an accurateturn-around time is calculated in accordance with the selectedcomponents and the customer is immediately notified of the accurateturn-around time of the product. Thus, loss of competitiveness in themarket due to a turn-around time being fixed and too long for leeway isprevented. In addition, since an accurate turn-around time notificationis sent immediately, customer notification of the turn-around time andthe handling of queries over the phone regarding turn-around time can bereduced, thereby reducing management cost. At the same time, since thecustomer is notified of an accurate and reliable turn-around time, therisk of losing trust in business due to a delayed notification ofturn-around time or an unobserved turn-around time is eliminated.Furthermore, since the customer is allowed to determine the turn-aroundtime at his discretion by selecting components, network-based sales witha high customer satisfaction can be achieved.

1) A turn-around time information management system comprising: orderdata obtaining means for obtaining order data of a product composed of aplurality of components by showing a list of components on a Web pageand recognizing components selected on the Web page; and turn-aroundtime display control means for obtaining turn-around time information ofeach of the components selected on the Web page and for displaying onthe Web page the longest turn-around time in the turn-around timeinformation as a turn-around time of the product. 2) A turn-around timeinformation management system according to claim 1, wherein, when apredetermined turn-around time of the product is longer than the longestturn-around time in the turn-around time information of each of thecomponents, the turn-around time display control means displays on theWeb page the predetermined turn-around time of the product as aturn-around time of the product. 3) A turn-around time informationmanagement system according to claim 1, wherein the turn-around timedisplay control means displays on the Web page a component with thelongest turn-around time which determined a turn-around time of aproduct. 4) A turn-around time information management system accordingto claim 1, wherein the turn-around time display control means displayscomponents with long turn-around times including a component with thelongest turn-around time which determined a turn-around time of aproduct. 5) A turn-around time information management system accordingto claim 1, wherein the turn-around time display control means comprisesmeans for inputting a desired turn-around time, so that components withturn-around times longer than the desired turn-around time are displayedon the Web page. 6) A turn-around time information management systemaccording to claim 1, wherein the turn-around time display control meanscomprises means for inputting a desired turn-around time so as toimplement display on the Web page that restricts selection of componentswith turn-around times longer than the desired turn-around time. 7) Aturn-around time information management system according to claim 1,wherein the turn-around time display control means displays on the Webpage turn-around time information of all the components available forselection on a component selection screen. 8) A turn-around timeinformation management system comprising: order data obtaining means forobtaining order data of a product composed of a plurality of componentsby showing a list of components on a Web page and recognizing componentsselected on the Web page; and turn-around time display control means fordisplaying a predetermined standard turn-around time when the number ofstocks of each of the components selected on the Web page is greaterthan or equal to a threshold value while displaying a message to theeffect that a turn-around time will be longer than the standardturn-around time when the number of stocks of any of the componentsselected on the Web page does not reach the threshold value. 9) Acomputer-readable storage medium storing a computer program forexecuting: the process of displaying a list of components on a Web page;the process of obtaining order data of a product composed of a pluralityof components by recognizing components selected on the Web page; andthe process of obtaining turn-around time information of each of thecomponents selected on the Web page and displaying on the Web page thelongest turn-around time in the turn-around time information as aturn-around time of the product. 10) A turn-around time informationmanagement method comprising: the step of displaying a list ofcomponents on a Web page; the step of obtaining order data of a productcomposed of a plurality of components by recognizing components selectedon the Web page; and the step of obtaining turn-around time informationof each of the components selected on the Web page and displaying on theWeb page the longest turn-around time in the turn-around timeinformation as a turn-around time of the product.